{"id":629,"date":"2025-10-07T06:12:04","date_gmt":"2025-10-07T06:12:04","guid":{"rendered":"https:\/\/cozyistanbul.com.tr\/?page_id=629"},"modified":"2025-10-07T08:54:02","modified_gmt":"2025-10-07T08:54:02","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/cozyistanbul.com.tr\/tr\/privacy-policy\/","title":{"rendered":"gizlilik politikas\u0131"},"content":{"rendered":"<p style=\"text-align: left;\">Cozy App Uygulamas\u0131<br \/>\nGizlilik Politikas\u0131<br \/>\nY\u00fcr\u00fcrl\u00fcl\u00fck Tarihi: 4 Ekim 2025<\/p>\n<p style=\"text-align: left;\">\u0130\u015fbu Gizlilik Politikas\u0131, RMA YAPCO OTEL \u0130\u015eLETMELER\u0130  ANONIM SIRKETI[Unvan] (\u201c\u015eirket\u201d) taraf\u0131ndan i\u015fletilen \u00c7aya\u011fz\u0131 Tesisleri rezervasyon web sitesi ve\/veya mobil uygulamas\u0131 (\u201cPlatform\u201d) \u00fczerinden ger\u00e7ekle\u015ftirilen i\u015flemlerde ki\u015fisel verilerin i\u015flenmesi ve korunmas\u0131na ili\u015fkin esaslar\u0131 6698 say\u0131l\u0131 Ki\u015fisel Verilerin Korunmas\u0131 Kanunu (\u201cKVKK\u201d) ve ikincil mevzuata uygun bi\u00e7imde a\u00e7\u0131klamak amac\u0131yla haz\u0131rlanm\u0131\u015ft\u0131r.<\/p>\n<p style=\"text-align: left;\"><strong>1. Veri Sorumlusu ve \u0130leti\u015fim<\/strong><\/p>\n<ul>\n<li style=\"text-align: left;\" class=\"translation-block\">KVKK uyar\u0131nca veri sorumlusu: RMA YAPCO OTEL \u0130\u015eLETMELER\u0130  ANONIM SIRKETI[Unvan]. Adres: [\u00a0 Siteler Mah. Necmettin Giritlio\u011flu Cad. No:23 Alia\u011fa\/\u0130zmir ] | MERS\u0130S: [0332100520500001] | Telefon: [90 232 966 83 83] | E\u2011posta:info@rmaholding.com.tr [kvkk@rmaholding.com.tr ]\nKVKK kapsam\u0131ndaki taleplerinizi, \u201cKVKK Ba\u015fvuru Formu\u201dna uygun \u015fekilde yukar\u0131daki ileti\u015fim kanallar\u0131ndan iletebilirsiniz.<\/li>\n<\/ul>\n<p style=\"text-align: left;\"><strong>2. Kapsam ve \u0130lkeler<\/strong><\/p>\n<p style=\"text-align: left;\">Politika; Platform\u2019u ziyaret eden, rezervasyon olu\u015fturan, ileti\u015fim\/\u00e7a\u011fr\u0131 merkezi kanallar\u0131n\u0131 kullanan t\u00fcm ger\u00e7ek ki\u015filerin (\u201c\u0130lgili Ki\u015fi\u201d) ki\u015fisel verilerini kapsar. \u015eirket; hukuka ve d\u00fcr\u00fcstl\u00fck kurallar\u0131na uygun i\u015fleme, do\u011fru ve g\u00fcncel tutma, belirli\/a\u00e7\u0131k\/me\u015fru ama\u00e7larla i\u015fleme, ama\u00e7la ba\u011flant\u0131l\u0131, s\u0131n\u0131rl\u0131 ve \u00f6l\u00e7\u00fcl\u00fc olma, ilgili mevzuatta \u00f6ng\u00f6r\u00fclen veya i\u015flendikleri ama\u00e7 i\u00e7in gerekli olan s\u00fcre kadar muhafaza etme ilkelerine uyar.<\/p>\n<p style=\"text-align: left;\"><strong>3. Toplanan Ki\u015fisel Veriler<\/strong><\/p>\n<p style=\"text-align: left;\">Platform\u2019da a\u015fa\u011f\u0131daki ki\u015fisel veriler i\u015flenebilmektedir:<\/p>\n<p style=\"text-align: left;\" class=\"translation-block\">\u2022 Kimlik ve \u0130leti\u015fim: Ad\u2011Soyad, telefon numaras\u0131, e\u2011posta adresi.\n\u2022 \u0130\u015flem Bilgisi: Rezervasyon tarihi\/saati, ki\u015fi say\u0131s\u0131, tesis\/masa\/alan tercihi, talep notlar\u0131. \n\u2022 \u0130\u015flem G\u00fcvenli\u011fi ve Kullan\u0131m: IP adresi, cihaz\/\u00e7erez bilgileri, oturum kay\u0131tlar\u0131, log kay\u0131tlar\u0131, kampanya\/ileti\u015fim tercihleri. \n\u2022 M\u00fc\u015fteri \u0130li\u015fkileri: Geri bildirim, \u015fik\u00e2yet\/\u00e7a\u011fr\u0131 merkezi kay\u0131tlar\u0131, anket yan\u0131tlar\u0131.\n\u2022 \u00d6deme (varsa): \u00d6deme y\u00f6ntemi, provizyon\/i\u015flem referanslar\u0131 (kredi kart\u0131 bilgileriniz \u015eirket taraf\u0131ndan tutulmaz; \u00f6deme kurulu\u015fu\/sa\u011flay\u0131c\u0131 taraf\u0131ndan i\u015flenir).<\/p>\n<p style=\"text-align: left;\"><strong>4. \u0130\u015fleme Ama\u00e7lar\u0131 ve Hukuki Sebepler<\/strong><\/p>\n<p style=\"text-align: left;\" class=\"translation-block\">\u2022 Rezervasyon s\u00fcre\u00e7lerinin y\u00fcr\u00fct\u00fclmesi, teyidi, iptal\/de\u011fi\u015fiklik y\u00f6netimi, sizi bilgilendirme (KVKK m.5\/2\u2011c: s\u00f6zle\u015fmenin kurulmas\u0131 veya ifas\u0131).\n\u2022 M\u00fc\u015fteri ili\u015fkileri ve destek s\u00fcre\u00e7lerinin y\u00fcr\u00fct\u00fclmesi; talep\/\u015fik\u00e2yet y\u00f6netimi (KVKK m.5\/2\u2011e: hakk\u0131n tesisi, kullan\u0131lmas\u0131 veya korunmas\u0131; m.5\/2\u2011f: me\u015fru menfaat).\n\u2022 Platform g\u00fcvenli\u011finin sa\u011flanmas\u0131, doland\u0131r\u0131c\u0131l\u0131\u011f\u0131n \u00f6nlenmesi, log kay\u0131tlar\u0131n\u0131n tutulmas\u0131 (KVKK m.5\/2\u2011f: me\u015fru menfaat; 5651 say\u0131l\u0131 Kanun ve ilgili mevzuat). \u2022 Finans ve muhasebe i\u015flemleri, faturalama ve denetim (KVKK m.5\/2\u2011\u00e7: hukuki y\u00fck\u00fcml\u00fcl\u00fck; VUK\/TTK). \u2022 Pazarlama\/ki\u015fiselle\u015ftirme\/segmentasyon faaliyetleri, ticari elektronik ileti g\u00f6nderimi (yaln\u0131zca a\u00e7\u0131k r\u0131zan\u0131z ve\/veya 6563 say\u0131l\u0131 Kanun kapsam\u0131nda onay\u0131n\u0131z varsa).<\/p>\n<p style=\"text-align: left;\"><strong>5. Toplama Y\u00f6ntemi<\/strong><\/p>\n<p style=\"text-align: left;\">Ki\u015fisel verileriniz; Platform \u00fczerindeki formlar, \u00e7erezler ve benzeri teknolojiler; \u00e7a\u011fr\u0131 merkezi, SMS\/e\u2011posta kanallar\u0131; fiziki formlar; i\u015f\/s\u00f6zle\u015fme ili\u015fkisi; tedarik\u00e7i ve i\u015f ortaklar\u0131m\u0131zdan gelen kay\u0131tlar arac\u0131l\u0131\u011f\u0131yla elektronik veya fiziki ortamlarda elde edilir.<\/p>\n<p style=\"text-align: left;\"><strong>6. Aktar\u0131mlar ve Al\u0131c\u0131 Gruplar\u0131<\/strong><\/p>\n<p style=\"text-align: left;\" class=\"translation-block\">\u2022 Bili\u015fim\/altyap\u0131, bar\u0131nd\u0131rma (hosting), bak\u0131m\u2011destek ve siber g\u00fcvenlik tedarik\u00e7ileri (veri i\u015fleyen).<br>\n\u2022 SMS\/e\u2011posta sa\u011flay\u0131c\u0131lar\u0131, \u00e7a\u011fr\u0131 merkezi hizmeti sa\u011flay\u0131c\u0131lar\u0131 (veri i\u015fleyen).<br> \u2022 \u00d6deme kurulu\u015flar\u0131 (varsa), bankalar, muhasebe\/finans ve ba\u011f\u0131ms\u0131z denetim firmalar\u0131. <br>\u2022 Hukuki uyu\u015fmazl\u0131k halinde avukatlar, arabulucular, yetkili kurum ve kurulu\u015flar.<br> \u2022 Grup \u015firketleri ve i\u015f ortaklar\u0131 (yaln\u0131zca ama\u00e7la s\u0131n\u0131rl\u0131 ve gerekli oldu\u011funda).<\/p>\n<p style=\"text-align: left;\"><strong>7. Saklama S\u00fcreleri<\/strong><\/p>\n<p style=\"text-align: left;\">Ki\u015fisel veriler, ilgili mevzuatta \u00f6ng\u00f6r\u00fclen veya i\u015fleme ama\u00e7lar\u0131 i\u00e7in gerekli s\u00fcre boyunca saklan\u0131r. \u00d6rnek s\u00fcreler:<\/p>\n<p style=\"text-align: left;\" class=\"translation-block\">\u2022 Rezervasyon ve m\u00fc\u015fteri ili\u015fkileri kay\u0131tlar\u0131: 10 y\u0131l (TTK m.82 ve ilgili d\u00fczenlemeler). \u2022 Finans\/muhasebe belgeleri: 10 y\u0131l (VUK\/TTK).<br> \u2022 \u0130\u015flem g\u00fcvenli\u011fi ve log kay\u0131tlar\u0131: en az 2 y\u0131l (5651 ve ilgili d\u00fczenlemeler). <br>\u2022 Pazarlama verileri: a\u00e7\u0131k r\u0131zan\u0131n geri al\u0131nmas\u0131na kadar veya en fazla 3 y\u0131l; geri alma halinde silinir\/anonimle\u015ftirilir.<br> \u2022 \u015eik\u00e2yet\/\u00e7a\u011fr\u0131 merkezi kay\u0131tlar\u0131: 3 y\u0131l.<\/p>\n<p style=\"text-align: left;\"><strong>8. \u00c7erezler ve Benzeri Teknolojiler<\/strong><\/p>\n<p style=\"text-align: left;\">Platform\u2019da zorunlu \u00e7erezler, performans\/analitik \u00e7erezler ve tercihe ba\u011fl\u0131 \u00e7erezler kullan\u0131labilir. \u00c7erez tercihlerini taray\u0131c\u0131 ayarlar\u0131n\u0131zdan y\u00f6netebilir; tercihe ba\u011fl\u0131 \u00e7erezler i\u00e7in r\u0131za aray\u00fcz\u00fc \u00fczerinden onay verebilir\/geri alabilirsiniz. Ayr\u0131nt\u0131lar i\u00e7in \u00c7erez Ayd\u0131nlatma Metni\u2019ne bak\u0131n\u0131z.<\/p>\n<p style=\"text-align: left;\"><strong>9. \u0130lgili Ki\u015fi Haklar\u0131 (KVKK m.11)<\/strong><\/p>\n<p style=\"text-align: left;\" class=\"translation-block\">\u2022 Ki\u015fisel verilerinizin i\u015flenip i\u015flenmedi\u011fini \u00f6\u011frenme ve bilgi talep etme,<br>\n\u2022 \u0130\u015fleme amac\u0131n\u0131 ve amaca uygun kullan\u0131l\u0131p kullan\u0131lmad\u0131\u011f\u0131n\u0131 \u00f6\u011frenme, <br>\u2022 Yurt i\u00e7inde\/yurt d\u0131\u015f\u0131nda aktar\u0131ld\u0131\u011f\u0131 \u00fc\u00e7\u00fcnc\u00fc ki\u015fileri bilme,<br> \u2022 Eksik veya yanl\u0131\u015f i\u015flenmi\u015fse d\u00fczeltilmesini isteme, <br>\u2022 KVKK ve ilgili mevzuat h\u00fck\u00fcmlerine uygun olarak silinmesini\/yok edilmesini isteme, <br>\u2022 Bu i\u015flemlerin aktar\u0131ld\u0131\u011f\u0131 \u00fc\u00e7\u00fcnc\u00fc ki\u015filere bildirilmesini isteme, <br>\u2022 Otomatik sistemler arac\u0131l\u0131\u011f\u0131yla analiz edilmesi sonucu aleyhinize bir sonucun ortaya \u00e7\u0131kmas\u0131na itiraz etme, <br>\u2022 Maddi zarar\u0131n\u0131z\u0131n giderilmesini talep etme.<\/p>\n<p style=\"text-align: left;\">Ba\u015fvurular\u0131n\u0131z\u0131, kimli\u011finizi tevsik eden belgelerle birlikte yaz\u0131l\u0131 olarak veya kay\u0131tl\u0131 elektronik posta adresiniz arac\u0131l\u0131\u011f\u0131yla \u015eirket\u2019e iletebilirsiniz. Ba\u015fvurular\u0131n\u0131z, KVKK\u2019da \u00f6ng\u00f6r\u00fclen s\u00fcreler i\u00e7inde sonu\u00e7land\u0131r\u0131l\u0131r.<\/p>\n<p style=\"text-align: left;\"><strong>10. Ticari Elektronik \u0130letiler<\/strong><\/p>\n<p style=\"text-align: left;\">Promosyon ve kampanya ama\u00e7l\u0131 SMS\/e\u2011posta g\u00f6nderimleri, yaln\u0131zca onay vermeniz halinde yap\u0131l\u0131r. Onay\u0131n\u0131z\u0131 diledi\u011finiz zaman geri \u00e7ekebilirsiniz; bu durumda tan\u0131t\u0131m ama\u00e7l\u0131 iletiler g\u00f6nderilmez (i\u015flem\/rezervasyon bilgilendirmeleri devam edebilir).<\/p>\n<p style=\"text-align: left;\"><strong>11. G\u00fcvenlik Tedbirleri<\/strong><\/p>\n<p style=\"text-align: left;\">\u015eirket; yetkisiz eri\u015fimi, veri kayb\u0131n\u0131 veya hukuka ayk\u0131r\u0131 i\u015flemleri \u00f6nlemek i\u00e7in idari ve teknik tedbirler uygular: eri\u015fim yetkilerinin s\u0131n\u0131rland\u0131r\u0131lmas\u0131, aktar\u0131m\/depoda \u015fifreleme, a\u011f\/g\u00fcvenlik kontrolleri, loglama, yedekleme, s\u0131zma testleri, s\u00f6zle\u015fmesel veri i\u015fleyen y\u00fck\u00fcml\u00fcl\u00fckleri vb.<\/p>\n<p style=\"text-align: left;\"><strong>12. Politika\u2019n\u0131n G\u00fcncellenmesi<\/strong><\/p>\n<p style=\"text-align: left;\">\u0130\u015fbu Politika, mevzuat ve uygulamalardaki de\u011fi\u015fikliklere paralel olarak g\u00fcncellenebilir. G\u00fcncel s\u00fcr\u00fcm Platform\u2019da yay\u0131mland\u0131\u011f\u0131 tarihte y\u00fcr\u00fcrl\u00fc\u011fe girer.<\/p>\n<p style=\"text-align: left;\"><strong>13. Ayd\u0131nlatma Metni ve KVKK Onay\u0131<\/strong><\/p>\n<p style=\"text-align: left;\">Platform \u00fczerinden \u00fcyelik\/rezervasyon s\u0131ras\u0131nda sundu\u011fumuz Ayd\u0131nlatma Metni\u2019ni onaylayarak ve KVKK metnini okuyup kabul ederek i\u015flemlerinize devam edersiniz. \u0130\u015fbu Gizlilik Politikas\u0131, Ayd\u0131nlatma Metni\u2019nin tamamlay\u0131c\u0131s\u0131d\u0131r; \u00e7eli\u015fki halinde Ayd\u0131nlatma Metni h\u00fck\u00fcmleri esas al\u0131n\u0131r.<\/p>\n<p style=\"text-align: left;\">","protected":false},"excerpt":{"rendered":"<p>Cozy App Application Privacy Policy Effective Date: October 4, 2025 This Privacy Policy applies to the processing and protection of personal data in transactions conducted through the \u00c7aya\u011fz\u0131 Facilities reservation website and\/or mobile application (&#8220;Platform&#8221;) operated by RMA YAPCO OTEL \u0130\u015eLETMELER\u0130 ANONIM SIRKETI[Title] (&#8220;Company&#8221;) through the \u00c7aya\u011fz\u0131 Facilities reservation website and\/or mobile application (&#8220;Platform&#8221;) in [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-629","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/cozyistanbul.com.tr\/tr\/wp-json\/wp\/v2\/pages\/629","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cozyistanbul.com.tr\/tr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cozyistanbul.com.tr\/tr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cozyistanbul.com.tr\/tr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cozyistanbul.com.tr\/tr\/wp-json\/wp\/v2\/comments?post=629"}],"version-history":[{"count":7,"href":"https:\/\/cozyistanbul.com.tr\/tr\/wp-json\/wp\/v2\/pages\/629\/revisions"}],"predecessor-version":[{"id":640,"href":"https:\/\/cozyistanbul.com.tr\/tr\/wp-json\/wp\/v2\/pages\/629\/revisions\/640"}],"wp:attachment":[{"href":"https:\/\/cozyistanbul.com.tr\/tr\/wp-json\/wp\/v2\/media?parent=629"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}